General Conduct And Dispute Terms
Beyond deposits and bonuses, our terms cover how players are expected to behave and what happens when something goes wrong. Accounts found to be operated in breach of these conditions, including bonus abuse or providing false identity details during verification, may have funds or winnings adjusted once a review is completed.
Responsible play tools, including deposit limits, loss limits, session limits, cool-off periods and self-exclusion, are described in full on our account limits page and can be applied by any player at any time. Support for account or bonus questions is available 24/7 through live chat and e-mail, with an FAQ help centre covering common queries. If a player disagrees with how a term has been applied to their account, the process for raising this is set out on our disputes page, which explains what happens after a complaint is lodged.