What to Do If Login Access Is a Problem
Most access issues come down to e-mail confirmation, password accuracy or the two-factor authentication step not being completed. Checking that the activation link was followed after registration, and that the correct e-mail and password combination is being used, resolves the majority of sign-in problems without needing to contact support.
If access is still blocked, our support team is reachable 24/7 through live chat, e-mail or the FAQ help centre, in several languages. For anyone who has set a deposit, loss, session or cool-off limit, or applied self-exclusion, account access can also be affected by those settings, which are explained in detail on our account limits page.
If a login or access issue cannot be resolved through support directly, the steps for raising it further are set out on our disputes page.