Staying in control starts with knowing the tools available to you. We offer deposit limits, loss limits, session limits, cool-off periods and self-exclusion to every player aged 18 and over.
Claim up to €1,500 + 250 FSPlaying at Lamalucky online casino is open to anyone aged 18 and over, and we provide a set of account controls so that play stays within limits a player sets for themselves. These tools sit in the account area and can be adjusted or reviewed at any time through account limits.
| Tool | What it does |
|---|---|
| Deposit limits | Caps how much can be added to the account over a set period |
| Loss limits | Caps how much can be lost over a set period |
| Session limits | Caps how long a single play session can run |
| Cool-off | Pauses the account for a short, defined break |
| Self-exclusion | Closes the account for an extended period |
Each of these tools works independently, so a player can set a session limit without necessarily setting a deposit limit, or move straight to self-exclusion if that is the more suitable step.
Deposit limits, loss limits and session limits are the three controls designed for day-to-day play. A deposit limit restricts the total amount that can be added to the account within a chosen period, a loss limit restricts how much can be lost in that same window, and a session limit closes the game session automatically once the set time is reached. All three are set from the account area and apply as soon as they are confirmed.
When a longer break is needed, a cool-off puts the account on pause for a short, defined period without closing it permanently. Self-exclusion goes further and shuts the account for an extended period, giving a player time away from the casino entirely. Both options are available from the same account settings as the deposit, loss and session limits, so switching between a short pause and a longer exclusion does not require contacting a separate department first.
Because these settings are account-based rather than tied to a single device, they stay in place however the account is accessed, including when playing through the mobile browser covered on our download app page.
If a question comes up about how a limit, cool-off or self-exclusion works, the fastest way to get an answer is through live chat or e-mail, both available around the clock. The same support channels can confirm what is currently active on an account before a change is requested, which avoids any confusion between an existing session limit and a new deposit limit being set at the same time.
An account's verification status does not affect whether these tools can be used; deposit limits, loss limits, session limits, cool-off and self-exclusion can all be set regardless of where a player is in the sign-up or verification process. For a wider look at how the account and its settings fit together with deposits, games and support, our overview page covers the full picture, and any concern that is not resolved through the limits themselves can be raised through our complaints process.
We encourage every player to treat these controls as a normal part of managing play, not a last resort, and to revisit them whenever personal circumstances change.
Reading time 3 min — Last reviewed Nov 2, 2026
